Refund Policy

At ViviMed, we offer a 7-day money back guarantee. If you register for a course at ViviMed and find that it’s not a perfect fit, please send a cancellation request by email to [email protected] from the email address you used to register for the course.

We require a 48-hour notice for any changes made to your reservation in order to obtain a full refund. A $30.00 administration fee will apply if any changes to your reservation is requested within 48 hours. Cancellations made within 48 hours of a course will not be refunded or rescheduled.

If your cancellation request is received from an email address other than the registered email address, additional information may be required including but not limited to: registered email, last 4 digits of the credit card associated with the account, billing date etc.

Your refund request will typically be processed within 10 days of receiving it. The refund for your claim will be processed through the same method as the original payment.

Late Policy

If you are late for any of our courses for greater than 15 minutes after the course commences, you will NOT be permitted to attend the training session. Late arrivals interrupt the teaching and learning process contributing to the loss of valuable class time and creates disruption to the learning of others.

Please contact us at [email protected] or call 1-866-292-VMED to reschedule. A $30.00 administration fee will be applied. It is expected that upon registration you will be attending the training session at the reserved time and location.